|Organizations will take up the improvement challenge in different ways and for different reasons, but behind it all is the need to be internationally competitive, either directly or as a supplier to those who compete abroad.
To be competitive, indeed, to survive in today’s market, organizations must maximize the productivity and efficiency of all resources. Employees and processes must be focused on providing value to customers, whether in a direct fashion through manufacturing or services, or indirectly through a supporting role. Business processes must be responsive, flexible, and accurate. Organizational knowledge must be documented, retained, and available. Regulatory requirements must be efficiently met. Training must be self service, role-based, and easily accessible. The lean organization adopts methods to define and disseminate best
business practice to build a responsive, streamlined, and value-centric enterprise.
The future success of any organizations relies on the ability to manage a diverse body of talent that can bring innovative ideas, perspectives and views to their work.
The main idea of the gain sharing is to motivate members to increase productivity through their behavioural changes and working attitudes. So, the challenge is clear - everyone must improve and be more productive.
Many organizations have been through multiple cycles to improve productivity, whether through implementing new systems, undertaking business process reengineering, or developing extensive training programs. Yet often they still have inefficient practices that result in lost opportunity, delayed customer satisfaction, redundant activity, and excessive support costs. A Gartner study of over 400 companies found that 76% of end users were using existing applications in a substandard fashion. In the current environment, it is imperative for management to address such employee productivity issues to ensure continued operation.